As well as providing handmade products and spiritual books, we’re committed to protecting and respecting your personal information.

 

WHAT DO WE DO WITH YOUR INFORMATION?

We collect information from you under the following circumstances:

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.

When you register for an account on our website, we collect your name, address and contact details including telephone number and email address.

When you contact us offline, for example by telephone, email or post, we may collect your name, address and contact details including telephone number and email address.

When you visit or browse our website, we collect information about your website visit or use of our products using cookies (see cookie section below for more information).

We will hold your personal information on our systems only for as long as is necessary for the relevant activity.

 

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, we will ask you directly for your expressed consent and provide you with an opportunity to say no.

 

How do I withdraw my consent?

If you change your mind after you opt in, you may at any time withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, by contacting us at info@thevioletowl.co.uk, or mailing us at:

The Violet Owl Ltd

74 Gaer Vale,

Newport, NP20 3HS

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

PAYMENT

We take appropriate technical and organisational measures to protect your personal information during the payment process. Your credit or debit card details are never stored on our website. All payments are securely processed by trusted third-party providers such as Stripe or PayPal.

Please note that while we take steps to safeguard your data, no method of internet transmission or electronic storage is completely secure. You are responsible for keeping your account password and login information confidential. We will never ask you for your password.

 

LINKS

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

COOKIES

We use cookies to ensure that we give you the best experience on our website. ‘Cookies’ are small pieces of information stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.

If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Violet Owl website. However, if you would like to, you can change your cookie settings at any time.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@thevioletowl.co.uk or by post to:

The Violet Owl

74 Gaer Vale,

Newport, NP20 3HS