Terms of Service

Effective Date: 24th October 2025

Business Name: The Violet Owl

1. About Us

We are The Violet Owl, a small business based in the UK, creating and selling handmade products and spiritual books via our website thevioletowl.co.uk. These Terms govern your use of our site and the purchase of goods.

2. Ordering

By placing an order, you agree to provide accurate and complete information.

All orders are subject to availability and acceptance.

A contract is formed only when we confirm your order by email.

3. Product Information

Each product is handmade and may vary slightly from images shown.

We strive to display accurate descriptions, but minor variations may occur.

Prices are in GBP (£) and include VAT (if applicable).

4. Payment

Payments are processed securely via [e.g. Stripe, PayPal Payments].

Full payment is required before dispatch.

We do not store your payment details.

5. Shipping & Delivery

We ship within the UK.

Orders are usually dispatched within 3–5 business days.

Shipping fees and estimated delivery times are displayed at checkout.

We are not responsible for delays caused by third-party couriers.

6. Returns & Cancellations

Change of Mind (Consumer Right to Cancel):

You have the right to cancel your order within 14 days of receiving your items.

To cancel, contact us at info@thevioletowl.co.uk before the 14-day period ends.

You must return the goods unused, in original condition.

Refunds will be issued within 14 days of receiving returned items.

Return postage costs are your responsibility (unless the item is faulty).

Faulty or Damaged Items:

If an item is faulty or damaged, contact us within 14 days of receipt.

We will offer a replacement or full refund, including return shipping.

7. Intellectual Property

All content on our website (images, text, designs) is the property of The Violet Owl and may not be used or reproduced without permission.

8. Privacy Policy

We respect your privacy. Your personal data is handled in accordance with UK GDPR and our https://www.thevioletowl.co.uk/privacy-policy-cookies which explains how we collect, use, and store your information.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential losses. Our total liability for any claim shall not exceed the amount paid by you for the product.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

For any questions or concerns, please contact:

Email: info@thevioletowl.co.uk